Have a pre-sale question or need support? Use the forms below to reach out to us for help.
Search the Knowledge Base
Click here to search the knowledge base. If you have a question, be sure to check out our knowledge base before opening a support ticket. This will help save you wait time and quickly find the answer without waiting for a response from our team.
Submit A Support Ticket
Click here to submit a support ticket to our team. Your website username and password are the same for the support website. It’s important to be as detailed as possible about the problem you’re facing on your website.
Get A Custom Quote
Click here to get a custom quote for your website. If you’re not sure which package is best for you or you have a special request, this form will help us figure out what plan would best suit your needs.
Have a pre-sales question?
Fill out the form below and a member of our team will get back to you as quickly as possible.
Frequently Asked Questions
What if I want to change my plan after I sign up?
You’re welcome to upgrade or downgrade your plan at any time. At the beginning of your next billing cycle, the changes will take effect. Please note, if you downgrade your plan, and your website is above the page, product, or project limit for your new plan, the newest pages, products, or projects that exceed your plan’s limits will no longer be viewable to visitors.
If I cancel my plan, can I keep my website?
When you pay for a Transfer Request, we will decouple your site from our network into a single site installation package. You will receive a zipped folder containing everything you need to install your website on another server, including your website’s files and MySQL database. Please note, you will be responsible for obtaining any necessary premium plugin licenses your site requires.
What is the grace period for past-due balances before websites/data are deleted?
You will have 30 days to pay any past due balances or reactivate your subscription before your website is permanently deleted. If for some reason, you anticipate not being able to keep your account active for a short period of time, simply contact us so we can see what we can work out.
Why is there a Build & Setup Fee?
We charge a Build & Setup Fee to cover the time it takes to customize the theme you choose for your website. Based on your Onboarding Form responses, we write dynamic content for your site, personalized to your business and vision. We also upload and place your photos and do other special touches to make the site yours.
Could I avoid paying the Build & Setup Fee if I set my site up myself?
Our goal is to assist busy small business owners in launching beautiful and effective websites. Part of that is lending our expertise so you don’t have to spend your precious time on something you may or may not be good at doing. With that being said, by default, all of our plans include a build/setup fee. If you are set on setting up your website yourself, contact us to discuss plans and pricing.
Can I use my existing website with a Digilocity hosting plan?
Yes! We would love to chat with you about moving your existing site to our network. In short, at the moment, we do not have any plans listed that meet this criterion, but if you contact us, we can go over the options! To get started, fill out a quick form for a Website Transfer Quote.
Once my website is done, can I make changes to my website?
You sure can. You’ll find it easy to navigate the “back-end” portion of your website. For tutorials on how to make updates, check out our Knowledge Base. Alternately, we can help with your updates. Refer to your plan for more details on update-support options or get in touch.
Before my website is launched will I have the chance to make sure it's ready?
Yes. If we missed something, misspelled words, or entered the wrong information, you’ll receive an apology and quick resolution. If there is information or file you forgot to give us or decide to add after we've made your website, we’ll need to refer to your chosen plan; some of our plans include monthly update requests and some do not. If your plan doesn’t include monthly update requests, you can purchase one or more update credits to spend on updates.
Can I request updates for my website after it's launched?
You sure can! For help with updating your website, submit a Support Ticket. Please note, depending on the plan you pick, update requests can either be purchased in the form of credits or are included at no extra cost. If you'd rather make the updates yourself, refer to our Knowledge Base for tips, tricks, and tutorials.
How do I get in touch with you if I need help with my website?
What Shipping Carriers Can I Connect With My Online Store?
Can I get a custom website instead of using a theme?
You can indeed. For a custom website build, fill out our quick Custom Website Quote Form. Once we have the details we need, we will contact you to discuss your requirements and our pricing.
Can you help me with logo design?
We can help with that! Get in touch with us to discuss the details.
Can I get a custom email address?
To get a custom email address that matches your website's domain, you can use any third-party email service provider of your choice, such as Google. Put in a support ticket and we will help you get it setup.