About Digilocity

We’re Here For Small Business Owners

We’re a digital marketing company specializing in delivering highly affordable website design and hosting solutions to small businesses trying to get a foothold and do great things. Today’s economic landscape in the United States supports giving large corporations and big brands unfair competitive advantages. We believe in supporting small businesses and giving them all the help we can.

Digilocity was founded in 2019 for small business owners by small business owners – We know what it’s like to start small, and we started with next to nothing in the pursuit of our entrepreneurial goals. We empathize with other business owners struggling to manage a lot of tasks. We’d like to help you take a few important things off of your to-do list, starting with making you a professional and appealing website.

 

We Take Care of Website Needs & More

Our main thing is providing affordable website development solutions, from top to bottom. That includes setting up your website, hosting it, and keeping it safe, secure, and well-groomed. We also offer logo design and printed marketing materials.

The majority of our website development solutions include our expertise in customizing pre-made themes, but we also gladly provide one-of-a-kind website design solutions.

 

A Happy Medium Between “Free” and Pricey Website Solutions

Saving money is the name of the game when you’re a small business owner. What about time, though? One thing entrepreneurs learn quickly is that it’s also important to save time. It’s a precious resource! So, when it comes to “free” DIY website solutions, it’s up to you to spend your time creating and maintaining your website. That’s no fun, especially if you’re juggling a ton of other responsibilities, like bookkeeping, order fulfillment, sales, and doing the dishes, rotating tires, picking up the kids from school…you get the picture.

Alternately, you can’t afford to spend thousands of dollars on premium website solutions offered by big creative agencies. You could say our services fit right in the middle between the two extremes. Choose a theme, pick a plan, and submit your info to us and we’ll create a beautiful website for you, on the cheap!

Digilocity Reps East Coast + West Coast

Digilocity currently has representatives in Virginia, West Virginia, and Washington that are all ready to provide you with amazing customer service and an unforgettable experience with investing in the growth and success of your business.

  • Roanoke, VA
  • Tazewell, VA
  • Princeton, WV
  • Seattle, WA

Frequently Asked Questions

What if I want to change my plan after I sign up?

You’re welcome to upgrade or downgrade your plan at any time. At the beginning of your next billing cycle, the changes will take effect. Please note, if you downgrade your plan, and your website is above the page, product, or project limit for your new plan, the newest pages, products, or projects that exceed your plan’s limits will no longer be viewable to visitors.

If I cancel my plan, can I keep my website?

When you pay for a Transfer Request, we will decouple your site from our network into a single site installation package. You will receive a zipped folder containing everything you need to install your website on another server, including your website’s files and MySQL database. Please note, you will be responsible for obtaining any necessary premium plugin licenses your site requires.

What is the grace period for past-due balances before websites/data are deleted?

You will have 30 days to pay any past due balances or reactivate your subscription before your website is permanently deleted. If for some reason, you anticipate not being able to keep your account active for a short period of time, simply contact us so we can see what we can work out.

Why is there a Build & Setup Fee?

We charge a Build & Setup Fee to cover the time it takes to customize the theme you choose for your website. Based on your Onboarding Form responses, we write dynamic content for your site, personalized to your business and vision. We also upload and place your photos and do other special touches to make the site yours.

Could I avoid paying the Build & Setup Fee if I set my site up myself?

Our goal is to assist busy small business owners in launching beautiful and effective websites. Part of that is lending our expertise so you don’t have to spend your precious time on something you may or may not be good at doing. With that being said, by default, all of our plans include a build/setup fee. If you are set on setting up your website yourself, contact us to discuss plans and pricing.

Can I use my existing website with a Digilocity hosting plan?

Yes! We would love to chat with you about moving your existing site to our network. In short, at the moment, we do not have any plans listed that meet this criterion, but if you contact us, we can go over the options! To get started, fill out a quick form for a Website Transfer Quote.

Once my website is done, can I make changes to my website?

You sure can. You’ll find it easy to navigate the “back-end” portion of your website. For tutorials on how to make updates, check out our Knowledge Base. Alternately, we can help with your updates. Refer to your plan for more details on update-support options or get in touch.

Before my website is launched will I have the chance to make sure it's ready?

Yes. If we missed something, misspelled words, or entered the wrong information, you’ll receive an apology and quick resolution. If there is information or file you forgot to give us or decide to add after we've made your website, we’ll need to refer to your chosen plan; some of our plans include monthly update requests and some do not. If your plan doesn’t include monthly update requests, you can purchase one or more update credits to spend on updates.

Can I request updates for my website after it's launched?

You sure can! For help with updating your website, submit a Support Ticket. Please note, depending on the plan you pick, update requests can either be purchased in the form of credits or are included at no extra cost. If you'd rather make the updates yourself, refer to our Knowledge Base for tips, tricks, and tutorials.

How do I get in touch with you if I need help with my website?

The best way to get in touch with us about anything related to your website is through our support system, where you can submit a support ticket. To open a new ticket, either go to https:/support.digilocity.co/tickets or send an email to support@digilocity.co.

What Shipping Carriers Can I Connect With My Online Store?

Through our affiliate program with Shopify, we can help you connect your UPS, USPS, or DHL shipping carrier account. If there is another carrier that you would like to use for shipping in your online store, please send us a presale question by clicking here.

Can I get a custom website instead of using a theme?

You can indeed. For a custom website build, fill out our quick Custom Website Quote Form. Once we have the details we need, we will contact you to discuss your requirements and our pricing.

Can you help me with logo design?

We can help with that! Get in touch with us to discuss the details.

Can I get a custom email address?

To get a custom email address that matches your website's domain, you can use any third-party email service provider of your choice, such as Google. Put in a support ticket and we will help you get it setup.